Customer Testimonials
Holman Ford does not stand by the parts they sell. If a part fails good luck. The staff is rude, obnoxious and will tell you anything just to get rid of you!!!!! I was given a phone number to call and take care of the tire issue myself. The tire company was confused since Holman and all ford dealers have a contract with them. They should handle the product failure, not the customer. As for the Supervisor..... There was nothing SUPER about him!!!!!!!! I would by a car from another dealer and also get work on your F(found)O(... Read More DealerRater - Apr 29, 2026
I am extremely disappointed with the service department at this dealership.
I called multiple times trying to get basic information about the first 10k service for my electric vehicle, a Ford Mustang Mach E GT. On my first call, after clearly stating that my vehicle is electric, the service agent told me the service included an oil change. I had to repeat myself 3 times before she understood that the car is fully electric.
I was told a service advisor would call me back. I waited 3 days and received no call. I followed up again and still could not reach an ... Read More DealerRater - Jan 20, 2026
The worst experience DO NOt give them deposit Will not return deposit in timely manner Going to court to get damages
I took my car in for an intermittent power steering issue. I was told it would be $199+tax for a diagnosis. Of course, the issue wasn't happening when they checked it. So they tried reprogramming it and got a generic communication code. They recommended replacing the power steering rack and alignment for over $2500. I asked if they checked the wiring, connections, and grounds (all known issues) and they said they did all of that. Since I had just dropped the car off less than an hour and a half earlier, I was a little suspect that they did not. ... Read More DealerRater - Nov 27, 2024
Service is the best! Professional, courteous and always goes above and beyond. Been a customer for 25 years!
My service advisor, Rob Barbarino was very professional. He kept in constant communication with me while my car was in his care. He also went above and beyond when it came to ensuring that great customer service was a priority. I’m very pleased with the whole experience.
Both good customer service and good workmanship. I have been a customer for over 25 years. I would not go anywhere else.
Alex was great. He processed my service request with speed and efficiency and kept me informed of the progress of the service. Shortly after leaving my car for service I receive a message from the tech with a video of my vehicle being inspected. I could not have been more impressed.
I will be glad when my service adviser comes back, he was out sick, he's missed.
The staff was extremely friendly and knowledgeable with their products. I've never liked the dealership setting but this establishment was very different. The staff wasn't pushy. I would definitely visit again and will recommend your place of business to family, friends and colleagues.
Very good experience. Courtesy car was a good match and service representative does a great job. Professional, explains things clearly and I never feel pressured by her suggestions. She is 5 Star. I don’t rate Ford-Lincoln a 5 because then they’d have no incentive to always do their best. Lounge area is always clean but miss the access to charge my phone. Sue/ West Berlin, NJ
Knew I would be there about 4 hours. Service was very good and everyone is courteous and clear with answering my questions.
Great dealership. Our service adviser, Alex Lacovara was great and very helpful! He always responded promptly to my questions and concerns.
Great dealership, will definitely come back as well as recommend friends. The staff was excellent with work with.
Rob Barbarino, as always, was excellent as my service advisor. He responded promptly to my text messages, and was able to set me up in a beautiful Corsair loaner for the duration of my service visit. I had requested some additional work to my 2017 Lincoln MKZ 3.0 TT, and the work was done without incident. I especially enjoyed the new video from the service technician (Kyle?), showing specific items such as brake pad depth, undercarriage condition, etc. My wife, who owns an Alfa Romeo, cannot wait for her lease to be up so she can "come back" to Holman ... Read More DealerRater - Feb 10, 2023
I always got a timely appointment. Your service representative Dave Zane is great to work with and your employees are very knowledgeable and professional. I love Holman Lincoln
My salesman Gary C was amazing! So pleasant and knowledgeable with helping me find the right car for me. I will highly recommend Gary and Holman Lincoln to my friends and family. I also have to say that my experience in the finance office with David B was also a great experience. That is usually the most stressful part of the car buying experience, but he made it easy and stress free. Overall fantastic experience at Holman Lincoln Turnersville!
They wasted our time! We drove over an hour to get there, then, the GPS takes you to a different location! We were told the vehicle was not at that location but would be there the next day. After filling out all the paperwork, we came home to wait until the next day. We were texted that we got approved and were ironing out the details when another text says, The vehicle is not here yet, we are crossing our fingers basically because someone else is looking at it at the other dealer where it was. Then shortly after, I ... Read More DealerRater - Jan 17, 2023
I never experienced such rude ignorant people in all my 61 years . I went There to purchase a vehicle and no one out of six people ask to help me. when I asked a question about a vehicle I was told to go on line and request information. I would NEVER buy from this dealership. I cannot figure how there in business !!!!!!
Brought my car in June of 21 and been servicing over there ever since and will continue to come to Jersey everyone is very professional and nice I appreciate it
SUPER... A great place to do business. and take a nap. Keep up the great work.
Our first initial visit was terrible and I’d give 0 stars. We made an appointment to look at a used car. We walked in for our appointment on a Friday which was assigned to a new-car salesman who wasn’t the friendliest. We were told the manager wasn’t in so we could only “ballpark numbers”. I didn’t make an appointment to look at a vehicle, decide to purchase and then have to “ballpark” numbers. We left. We called the next day to speak to someone who could help us. The manager Steven/Stephen (unsure how he spells it) ... Read More DealerRater - Sep 2, 2022
Staff is extremely ignorant. Told by a manager he didn’t care that it was a new car or that I bought it there. Screamed at with profanity from a manager in my face. Over a month to resolve a defective part on a brand new car. They scheduled the wrong day and time after being confirmed with the manager, left trash in my car and peeled stickers off the window and left them jammed in the corner of the dash. Horrendous service. Service manager is horrible along with new car manager. Rude, ignorant, disrespectful. Would not recommend anybody do ... Read More DealerRater - May 11, 2022
Sales dept. has always been top notch. However the service department has not been a good experience at all!
Rob continues to be your shining star at Holman Turnersville. I always have total trust in him when my car needs servicing. He has convince me that Holman is the #1 place to have my repair work done properly.
Thank you to everyone at Holman Ford in Turnersville for getting our car repaired and back on the road despite the parts shortage caused by Covid 19. Thank you to all for your efforts in helping us. Great service. Nice people. I highly recommend.
A big thank you to everyone at Holman Ford in Turnersville. They got our car repaired and back on the road despite the parts shortage caused by COVID -19. A big shout out to Donald Frank, Sales Manager and Dave Zane, Service Manager. Heat service. Nice people. I can’t say enough. Thank you so much.
Nice people, but can't say it was the best experience. After test driving a vehicle and all but agreeing to purchase it, they then threw in what I perceived was extremely high documentation & registration fees and horrific rates: $844 dealers fees? 4 year financing at 3.9%? 5 year financing at 4.9%?? Rates are supposedly very low now. Where's the deal? It forced us to shop elsewhere. We found another dealership who not only had the same model vehicle (lower miles and better features, but slightly more expensive) who had lower fees and offered 0% financing for 3 years. When I asked them how they ... Read More DealerRater - Jul 17, 2021
I have purchased 4 Lincolns from Holman Ford in Turnersville and I am very satisfied. I had my vehicle serviced and my service manager Dave was excellent. I was very satisfied with getting my car serviced here.
Excellent and fast service. Always courteous. Waiting room is comfortable and free coffee. Would recommend this dealership to everyone. I have been doing business with them for 20 years.
Brian Gross, our sales rep, did a great job answering questions and delivering our Aviator as did all of your staff that we dealt with. The person most responsible for us buying our Lincoln at Holmann is Dan Feltcraft. We were shopping at Carman (about 10 minutes from my house) in Delaware and trying to find an Aviator with specific equipment and color combination. I began searching dealer inventories and Dan noticed I had searched your inventory and contacted me by text message. I told him I was looking for a specific car and was dealing with Carmen. He stayed in ... Read More DealerRater - Jun 3, 2021
This was the worst I have ever been treated at a service dept. DavidZane rep in their service dept actually screamed at me and threw the paper work at me for his stupid mistake. He put my car in for oil change but when I told him he was wrong he went crazy by screaming at me. I would never go back there
I’m happy with the car I purchased. However I found this car on my own. I made an appointment and Mark, my associate helped me. He was ok, just not informative and he was all over the place. I think in the beginning he was suspicious of me, but that once he saw my credit score he was fine. Overall it just wasn’t seamlessly and feel like he didn’t guide correctly through the whole process.
This dealership is the best. Staff is always kind and helpful, I would recommend to family and friends. Bought several vehicles and would purchase more.
I made a very nerve-wracking expensive purchase with this dealership. My family has dealt with this dealership with years and never had problems. But this is the most I've ever spent on the car. Without getting too far into it this dealership has treated me with nothing short of patience, and like family. And even when I had a situation they were right on top of it and didn't dismiss me after the deal was already done like I would expect out of some dealerships. And even when I felt like I was being a bother, they made ... Read More DealerRater - Nov 6, 2020
Great prices, friendly employees and always accommodating. Took my car there to replace a tire and get an oil change. I had a baby shower that day and was pressed for time. They offered me a loaner vehicle so I can go about my day and had my vehicle finished with a fresh wash same day. Couldn’t ask for better service!
Wes and the service staff at Holman of Turnersville provided an exceptional service visit. But, I always receive this level of care at this dealership.
This dealership is truly what you expect of car dealers. Professional and personal. Very knowledgeable and will share that with you in layman's turn . Also a very clean waiting room.
My car broke down without warning & I needed to quickly purchase another car during the COVID19 pandemic because I am a RN caring for critically ill patients in the ICU.Dealerships in PA were not allowing you to take ownership of any new cars & dealerships in NJ were not allowing customers to browse the lots, so my experience had to be strictly online. My initial contact was with Scott who was very helpful, came to my house to allow me to test drive the car & gave me all of the information I needed. Once, I decided to ... Read More DealerRater - Apr 30, 2020
I was a little uneasy to keep my appointment but everything was great as it always is. The seats in the waiting room were spaced apart for social distancing and the use of phones for communication worked well. Thank you to the team in the service dept from the people who greet you to the mechanics.
appreciate the door to door service for my oil change this month! my car was sanitized before and after the service. It was pleasantly surprised. Very pleased.
Great experience. Picked up and dropped off my vehicle. Excellent communication. Received a call when the person that picked up my car to let me know that he was here
Wow. What an amazing experience. Picked up and dropped off 2 vehicles and sanitized on return. Excellent service. Great communications and seamless. They even saved me money with a suggestion that I didn’t know about.
From the service managers, technicians, cashiers, etc they are all friendly, honest, efficient and courteous. Never had a bad experience and I trust them all with my F150.
My wife brought the car in as she thought there was an electrical problem. While there they did an oil change as it was almost due. Your company was kind enough to lend a loaner car. Apparently there was nothing wrong with the electrical system as they did a complete diagnostic check. The best part of this is she left her phone in the loaner and didn’t realize it till she was almost home so she called to see if they could check. At first she couldn’t get an answer as it was after 4:30, but she tried a ... Read More DealerRater - Apr 25, 2020
Always a very easy process with the service department. They are always polite and explain things very well. They keep you up to date on what is being done with your vehicle.
Rob Barbarino is always professional and customer service oriented. I have been coming to Holman in Turnersville since 2006. We have purchased 7 vehicles and service all of our cars there. Rob is always consistently great to work with!
Professional, fast and courteous service. Holman provided vehicle pick-up and delivery of my vehicle. Which is a great benefit of owning a Lincoln. That benefit is always appreciated but especially during the Covid-19 "stay at home" orders. I couldn't ask for anything more from Holman.
really don't have any the dealership was closed because of Corona Virus Scott and Anthony were very professional and friendly considering they made the experience pleasant
With the world upside down over this virus, having my truck sprayed with a disinfectant fog and seeing all the safety measures the team showed made me feel safe.
Thank you . It went very well we especially like the car pick up and delivery . We also like that the car was cleaned and very shiny.
My car was picked up at home and delivered to my home. I appreciated this very much and it went very well. It allowed me to stay at home while the car was in for service especially during the COVID-19 Pandemic risk. The scheduled maintenance and recall repair also went very well. Thank you Service Department for remaining open and providing excellent service. Please stay well.
Rob is the best. Once again I was in a tough situation and he was right there and ready to help. Will never go elsewhere
Due to Coronavirus conditions, rather than waiting for my car at the dealership, I dropped my car off and they called me at home when it was finished. It was only a matter of a couple of hours before I received the call. They offered to have the vehicle washed but I declined since I had just washed it the previous day. Contact was very brief but as always, the staff was polite and courteous.
Brought my car in for an oil change at lunch time yesterday and told them I had a bank appointment an hour and a half later. They said they could do it but couldn't work in the car wash. I told them to go ahead. The car was ready with time to spare.
Quick and easy as usual. Always completed in time frame promised. Have been coming here for years, never an issue and always easy and pleasant to deal with.
Dave Zane is the reason I service my vehicles at Holman Ford Turnersville. He always makes sure I'm taken care of me and my families needs
During a time of stay at home, Rob Barbarino and his team responded quickly to have our car repaired and back to us within 24 hours.
Efficient, great service. Very informative about getting the car picked up and completed. Appointment was easy to schedule. They were on time and very nice.
We had another good experience with this dealership . My car was picked up at the designated times. I was notified when the service was complete and my car was returned. This was only an oil change, but always a good experience.
We have purchased vehicles at Homan of Turnersville for 20 years. Homan in general is excellent in their maintenance services. Most important is our experience over the years with Brian Gross. We can summarize our feelings about him. We would not buy a car from anyone but Brian. He is honest, caring and at the same time very professional. A great example of his work is the recent delivery of a new Escape to our home (due to the virus restrictions). He delivered the car, we signed the papers in the garage and he left with our former lease a 2017 Escape. ... Read More DealerRater - Mar 23, 2020
Service was excellent. Dave explained what was checked, what was needed immediately, and what could be put off for a bit. I was in and out in an hour.
Always a smooth, hassle free transition. Rob made the appointment a pleasant experience. Holman is always my choice of dealership for sales or service. I originally leased but later bought the vehicle.
Outstanding, reliable and punctual service. Answered all questions. Delivered the car when asked.i will continue to utilize the service team. Additionally, I would recommend them to others.
Service was excellent as usual,Rob was great answering our questions and kept us informed. This is something I expect from Holman,I will continue to use your service for all my vehicles.
My original appointment was with Tyler. Unfortunately, I had to cancel my appointment and I selected the next available date. The date I selected was also the date Tyler was off. Sorry about that. He was very efficient. My work order was turned over to Wes Allen. My first time working with him. He was very knowledgeable and professional. He wrote up my order, gave my order to a senior mechanic because I was getting three things done on my car. I left my car and Wes called me when my car was ready. Thanks Wes for your time and ... Read More DealerRater - Mar 16, 2020
Employees were very helpful, will continue to use your facility. The only annoying thing that I have encountered so far is the length requirement on this review box. If this is here again I will no longer fill out reviews.
My husband and I were in for a recall of our 2 Escapes. Everything was handled smoothly and the work was done expeditiously. Kudos to Bob Hughes and his team!
Everyone went above and beyond to make my visit pleasant. The staff that I didn’t even deal with where great and greeted me with a smile.
Lee Ann the sales person made me fee at ease she did not make me feel like I was under pressure. She was excellent. Pauline explained the warranty and extending the warranty
This is the third car I’ve purchased from Holman Turnersville. All three experiences were easy and Fair. Chucks service is always on point and very professional.
The Service Department is wonderful. Whether I wait for my car or leave my car I am always kept up to date on the status of my car. I wouldn't take my car any other place.
I brought my F150 in for oil change and service at the last minute on a Saturday. It was handled quickly, the Service Advisor Dave was terrific to work with. I'll be back for more as needed. Thanks!!
Great people to deal with from checking my F150 in to picking up and paying cashier. Informed me as to what needed to be done to service my truck and an estimate for the work.
Gary was fantastic!! Nice guy! He was very very very very very very very very very very Knowlegeable in his field.. he knew all the details about the trucks i looked at... would Highly recommend him to everyone!!!
Was in for a recall on my new Ford F-150. Went in before appointment. They got me right in and on my way within a decent amount of time.
Holman always provides a pleasant, stress free service experience. Having your vehicle is a necessary evil, but at Holman you can count on a comfortable area with complimentary coffee, water and snacks while you wait.
Lee Ann Phiffer was extremely courteous and professional. She made the whole process easy and efficient. She is a credit to Holman Auto group. Brad Davis
Holman always provides a pleasant, stress free sales experience. Your made to feel as though your business is appreciated. We keep returning after twenty years or so, which surely says something. Holman is fortunate to have Sales Rep Mark Finkbiner who goes beyond just trying to make a sale.
Rob was extremely helpful and explained everything to my husband when my Lincoln was serviced. Thank you Rob for such a wonderful experience, it is appreciated!
Colleen was great! Very friendly, professional & helpful. Always a pleasure dealing with Colleen. Will not hesitate doing business in the future & referring friends & family for service & or sales.
My services were easily scheduled and completed in a very timely manner. I have worked with Rob several times for both my personal vehicle and our fleet vehicles.
Needed rear brakes replaced on my 2014 Ford Escape. Colleen McKittrick, my Quick Lane Service Advisor made the necessary arrangements and set my appointment for the next morning. As usual she took care of all the details, My car was finished as promised. Colleen at Holman Ford Quick Lane, of Turnersville is extremely knowledgeable, courteous and all my visits for service are completed perfectly.
Had an issue when I took my automobile in for service. The issue was completely resolved by both the service manager as well as the general manager
Excellent customer service as always. Brain Gross is great to work with along with the entire dealership staff. The whole process was quick and easy.
Always a pleasant experience. The service department staff are like family without the drama. The entire staff are friendly, efficient and professional. I've never had a bad experience when having my car serviced at Holman of Turnersville.
Everyone was friendly and helpful. Wes kept me informed as to the status of my car during repairs, and when I arrived to pick it up everything was in order, so I was able to get in and out of the dealership in under 10 minutes.
Even with a shop busting at the seams, they where able to squeeze me in and get me out of there the same day. Quick diagnostic, and great techs. Perfect combination to keep me coming back.
I like the service ,and they are a pleasant group of workers.when we leave our car it is in and out same day service
Tyler was extremely helpful, friendly and went above and beyond getting a courtesy vehicle while the parts for my truck were on order, Thanks T
Ray knows customer service. An asset to Holman. The video with explanations is what full service means. That’s the type of service that keeps you coming back.
Your service dept and Wes always does a great job. I have been going to your dealer ship for years and your service has always been great
Tyler, our service representative, as always was super efficient in getting our Navigator serviced and warranty work performed. Vehicle was returned clean and spiffy. Thank you Holman
Tyler was extremely helpful, friendly and had great communication throughout the entire process. He represents the Holman brand very well. I truly appreciate him taking the time to understand the issue and working with the service team to get it revolved. He was able to get me into a loaner quickly and once my vehicle was done had everything ready for me to quickly pick up.
Everyone was very friendly. The wait was a little long when dropping off my car. My car is less than a year old with 5,000 miles on it and had to replace the Rt shock. A little disappointing.
always go to Quick Service and I am always out and on the road within a 1 to 2 hour window. Everyone is always pleasant.
I stopped by to pickup the plates for my vehicle and I had a question about the arm rest. The service team got my car setup for a tech to inspect. They adjusted the arm rest and put on my new plates in about 35 minutes. The lounge was clean and comfortable. All the service agents were pleasant and very friendly. When I bought the car I had no experience with the Holman service team. Now I am glad I bought my car from Holman. Top notch group! Thanks
They said they would not be beat on price and they were right. Great sales staff that was focused on getting me what I wanted. I asked to have the paperwork ready for signing when I arrived to pickup the car. I was in and out in thirty minutes. The entire experience was a no hassle and haggle free.
A very professional staff! They never make you feel pressured....and are always willing to make a deal! It is totally a First class establishment!
been dealing with holeman ford for over 12 yrs never had bad experence mark and scott go over and beyond to get me the best deal